A pair had their wedding desires dashed after Ryanair and Swissport failed to get their baggage to Italy.
Norrie and Shona Lewis, each 56 and from Edinburgh, received married final Tuesday (Might 31) – however not how they imagined.
The 2 airways allegedly managed to not put their baggage – together with 40 different passengers’ luggage – on a Might 28 flight from Edinburgh to Bergamo.
They had been left severely out of pocket after being compelled to purchase new outfits for their ceremony. Additionally they haven’t any garments for their honeymoon in Sicily.
Black cab driver Norrie is now demanding solutions from Ryanair and Swissport, and might’t see why the baggage could not have been delivered to Bergamo earlier than the wedding, stories EdinburghLive.
He mentioned: “We flew with Ryanair which was delayed for 2 hours. The communication about which gate to go to was non-existent, and it was not even on the departure board.
“When the gate was then modified there was no announcement or communication to us.
“We had been supposed to go away at 5pm however left after 8pm to Bergamo.
“Each my spouse and I misplaced our baggage – it was a catastrophe after we received to Italy.”
When the couple arrived in Bergamo they had been met with confusion from the airport employees in Italy.
Norrie added: “The employees on the airport in Bergamo had no concept that over 40 folks had been with out their baggage. They advised us that the aircraft was empty after we requested the place our baggage was and mentioned that they had been going dwelling. This was after we had waited on the airport for over an hour.
“The impression this had on our deliberate wedding was catastrophic. Neither of us had our outfits for the wedding or garments for our honeymoon. The additional expense added to our journey was extortionate with us having to purchase new garments and pay for journeys backwards and forwards to the airport to attempt to discover out what was happening – not to point out the taxi due to lacking our connection.”
The newlyweds at the moment are on their honeymoon in Sicily with prices rising with every passing day.
Norrie mentioned: “We do not know how a lot we will probably be out of pocket by the top of our honeymoon.”
The cabbie says that he has contacts inside the airport and was knowledgeable that the baggage may have been despatched out the next day however process had apparently stopped Swissport’s makes an attempt.
He continued: “At this level our suitcase nonetheless hasn’t arrived and we at the moment are on our honeymoon.
“I’m nonetheless scratching my head as to how they weren’t in a position to ship out our case to us.
“They discovered it on Sunday however apparently procedures stopped them from sending it out.
“I’ve it on good authority that Swissport dealing with wished to ship it out to us after they discovered out what was within the case however had been stopped for some purpose.
“It’s mainly left us on our honeymoon drastically out of pocket and having to purchase garments.
“I’m completely disgusted with how we’ve been handled.
“You don’t get to go over your wedding day once more overseas.
“We wish the folks accountable held to account and will probably be wanting to be absolutely reimbursed.”
The Day by day Star has approached each Ryanair and Swissport for remark.
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